Last updated: 30 AUGUST 2024
These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website https://www.mydreamscasino.com/ (the "Website") and its related or connected services (collectively, the "Service").
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the "Customer"), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
The Service is owned by Primrose Media Limited, a limited liability company registered in Island of Anjouan, Comoros with company registration number 15804 with registered address at Hamchako Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros (“Company”), licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005..
We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.
You acknowledge that at all times when accessing the Website and using the Service:
3.1. You are is over 18, or the legal age at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
3.3. You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.
3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
3.5 You may not use any form of automated tools, bots, or artificial intelligence. This includes but is not limited to tools designed to automate gameplay, predict outcomes, manipulate odds, create multiple accounts, or exploit vulnerabilities in the system.
3.6. You are the authorized user of the payment method you use.
3.7. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
3.8. When placing bets you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.
3.9. When placing bets you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
3.10. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
3.11. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
3.12. You must generally act in good faith in relation to us of the Service at all times and for all bets made using the Service.
3.13. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
4.1. You must not use the Service:
4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you acting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);
4.1.2. If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited.
4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:
b.Country is not one of the following Restricted Countries:
Austria
France and it’s territories
Germany
Netherlands and it’s territories
Spain
Union of Comoros
United Kingdom
USA and it’s territories
All FATF Blacklisted countries,
any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.
4.1.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorised framing of, or linking to, the Service);
4.1.5. to disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
4.1.6. to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;
4.1.7. in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;
4.1.8. to scrape our odds or violate any of our Intellectual Property Rights; or
4.1.9. for any unlawful activity whatsoever.
4.2. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.
4.3. You may not, in any manner, transfer funds between player accounts.
4.4. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorised purposes. We may also take legal action against you for doing so in certain circumstances.
4.5. Employees of Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO. Should such activity be discovered, the account(s) will be immediately terminated and all bonuses/winnings will be forfeited.
You agree that at all times when using the Service:
5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.
5.3. You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Company will have his Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities who may also take action against you.
5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of automated tools, bots, representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.
5.5. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.
5.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime you are responsible for all activity on your Account including third party access, regardless of whether or not their access was authorised by you.
5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
5.8. When registering, you will receive possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page.
5.9. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.
5.10. Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.
6.1. Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction.
6.2. We do not give credit for the use of the Service.
6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.
6.6. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.
6.7. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
6.8. You must inform us as soon as you become aware of any errors with respect to your Account.
6.9. Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can’t afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE and this request will take effect within 24 hours from the moment of its receipt. In this case your account will be disabled until your further notice, and you won’t be able to login to it.
6.10. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form
6.11. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.
7.1. All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank's or our payment processor’s prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.
7.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to your https://www.mydreamscasino.com/ Account. You are responsible for your own bank charges that you may incur due to depositing funds with us.
7.3. Company is not a financial institution and uses a third party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution. If your card issuer gives no such authorisation, your Account will not be credited with those funds.
7.4. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilising those charged back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.
7.5. If you decide to accept any of our promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.
7.6. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.
7.7. If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.
7.8. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to know the laws concerning online gambling in your country of domicile.
8.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is € 10 (or equivalent in other currency) with the exception of an account closure in which case you may withdraw the full balance.
8.2. There are no withdrawal commissions if you roll over (wager) the deposit at least 1 time. Otherwise we are entitled to deduct a 8% fee with minimum sum of 4 euro (or equivalent in your account currency) in order to combat money laundering.
8.3. We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us.
8.4. All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to your Account. We may, and always at our own discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.
8.5. Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.
8.6. In cases when your balance is at least 10 times larger than the total sum of your deposits, you will be limited to € 5,000 (or currency equivalent) for withdrawal per month. In other cases the maximum withdrawal amount per month is € 10,000.
8.7. Please note that we cannot guarantee successful processing of withdrawals or refunds in the event if you breach the Restricted use policy stated in Clauses 3.3 and 4.
9.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of €50, or currency equivalent per charge-back, denial or reversal of payment you make.
9.2. We reserve the right to use third party electronic payment processors and or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms.
9.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.
10.1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
10.2. We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then we reserve the right to cancel or void that wager, or to cancel or void a wager made after an event has started.
10.3. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.
11.1. The winner of an event will be determined on the date of the event's settlement, and we will not recognize protested or overturned decisions for wagering purposes.
11.2. All results posted shall be final after 72 hours and no queries will be entertained after that period of time. Within 72 hours after results are posted, we will only reset/correct the results due to human error, system error or mistakes made by the referring results source.
11.3. If a match result is overturned for any reason by the governing body of the match within the payout period then all money will be refunded.
11.4. If a draw occurs in a game where a draw option is offered all stakes on a team win or lose will be lost. If a draw option is not offered then everyone receives a refund in the outcome of a draw on the match. And if a draw option has not been made available, then extra time will count, if played.
11.5. If a result cannot be validated by us, for instance if the feed broadcasting the event is interrupted (and cannot be verified by another source) then at our election, the wagers on that event will be deemed invalid and wagers refunded.
11.6. Minimum and maximum wager amounts on all events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts as well.
11.7. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to ensure all requested wagers were accepted.
11.8. A matchup will have action as long as the two teams are correct, and regardless of the League header in which it is placed on our Website.
11.9. The start dates and times displayed on the Website for eSport matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 72 hours from the actual scheduled start time, the match will have no action and wagers will be refunded. The exception being any wager on whether a team/player advances in a tournament, or wins the tournament, will have action regardless of a suspended or postponed match.
11.10. If an event is posted by us with an incorrect date, all wagers have action based on the date announced by the governing body.
11.11. If a team is using stand-ins, the result is still valid as it was the team's choice to use the stand-ins.
11.12. Company reserves the right to remove events, markets and any other products from the Website.
11.13. In-depth explanation of our sports betting rules is on the separate page: SPORTS BETTING RULES
12.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.
12.2. All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.
12.3. All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.
12.4. From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from https://www.mydreamscasino.com/. You agree to receive such emails when you agree to these Terms when registering at the Website. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to the Customer Support.
We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
14.2. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.
14.3. WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.
15.1. If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended (locked) to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If having found that you: (a) are currently; (b) were under 18 years or below the majority age which applies to you at the relevant time; or (c) have been betting as an agent for or at the behest of a person under 18 years or below the majority age which applies:
15.2. This condition also applies to you if you are over the age of 18 years but you are placing your bets within a jurisdiction which specifies a higher age than 18 years for legal betting and you are below that legal minimum age in that jurisdiction.
15.3. In the event we suspect you are in breach of the provisions of this Clause or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.
We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.
17.1. Any unauthorised use of our name and logo may result in legal action being taken against you.
17.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems") as well as our odds.
you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and
when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate.
17.3. You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks") and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or in the public or that in any manner disparages us.
17.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks and all such rights, license, title and interest specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.
18.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non transferable and non sub-licensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.
18.2. Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganise or manipulate such information or content.
18.3. Any non-compliance by you with this Clause may also be a violation of our or third parties' intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.
19.1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behaviour”).
19.2. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or us with respect to you having engaged in Prohibited Behaviour.
19.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:
- promote or share information that you know is false, misleading or unlawful;
- conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another - Customer's or any other third party’s privacy or other rights or that creates or spreads computer viruses;
- harm minors in any way;
- transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable;
- transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary rights;
- transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware;
- interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
- retrieve or index any information from the Service using any robot, spider or other automated mechanism;
- participate in any activity or action that, in the sole and entire unfettered discretion of us results or may result in another Customer being defrauded or scammed;
- transmit or make available any unsolicited or unauthorised advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spim", "spam", chain letters, pyramid schemes or other forms of solicitations;
- create Accounts on the Website by automated means or under false or fraudulent pretences;
- impersonate another Customer or any other third party, or any other act or thing done that we reasonably consider to be contrary to our business principles.
- The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation deleting the Customer’s posting(s) from the Service and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in Prohibited Behaviour, with or without notice to such Customer or third party.
The Service may contain links to third party websites that are not maintained by, or related to, us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility and usefulness. Accordingly when accessing such websites we recommend that you should take the usual precautions when visiting a new website including reviewing their privacy policy and terms of use.
21.1. If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us.
21.2. NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.
21.3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavours to respond to queries of this nature within a few days (and in any event we intend to respond to all such queries within 28 days of receipt).
21.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honoured after this period. The Customer is solely responsible for their Account transactions.
21.5. In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management.
21.6. Should all efforts to resolve a dispute to the Customer's satisfaction have failed, the Customer has the right to have the dispute settled via arbitration.
Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.
In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.
25.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.
25.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.
25.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.
25.4. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.
25.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
25.6. Governing Law. These Terms are governed excsluively by the law in force in the state of Anjouan in the Union of Comoros.
25.7. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.
1. You obtain no rights to such terms, nor any other terms, graphics, text, concepts or methodologies, by using the website and the material contained therein.
2. Participation in the activities and games of the Casino is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation is void wherever prohibited by law. The player is conscious of the fact that he/she might lose money using this software.
3. You must be at least 21 years old to use this service. You may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You must understand and accept that we are unable to provide you any legal advice or assurances.
4. Only one real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be canceled.
5. Information provided during the download of the Dreams app, sign up process, or during the registration to any promotion will be kept in the strictest confidentiality. However, the player may receive intermittent notices from the Casino and/or its partners. The player may ask to unsubscribe at any time.
6. Dreams makes no representations or warranties, implicit or explicit, as to your legal right to participate on our site nor shall any of the Casino's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
7. Employees of Dreams, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Casino.
8. Dreams is for entertainment value only. No deposit is necessary or required to play at the Casino. You may play without betting money if you wish. Any participation in the Casino is at your sole option, discretion and risk. By playing at the Casino, you acknowledge that you do not find the Casino to be offensive, objectionable, unfair, or indecent.
9. Regarding the outcome of game results, the player agrees to accept all outcomes as received in the client application from Dreams's game server. Furthermore, the player completely accepts and agrees that the Casino's random number generator software will determine the outcomes of the games.
10. You are only permitted to enter Dreams for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Casino or the website is strictly prohibited.
11. Dreams reserves the right to cancel your account should we suspect fraudulent practices to be taking place or should you be in violation of these terms and conditions.
12. Dreams reserves the right to void any winnings and confiscate any balance in your casino account in any circumstances that we deem to be going against these terms and conditions, including:
13. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to:
14. Any winnings that were earned as a result of either system malfunction, or game error will be void.
15. By accepting any prize and/or winnings from Dreams, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law.
16. If you have any dispute regarding the outcome of any casino game, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result of the game.
17. The liability of taxes and fees applicable to winnings resulting from use of the software rests with the player. The player is expected to maintain and report the winnings to the concerned authorities, in case the prizes are taxable in their jurisdiction.
18. Before a withdrawal can be processed, the player may be required to provide a government-issued photo ID and a clear selfie of themselves. We might also ask the player to verify their crypto wallet address by making a small deposit verification before any payout can be sent to said crypto wallet address. Dreams also reserves the right to request additional information to validate any of its users accounts.
19. The Casino reserves the right, in its sole discretion and without notice to you, to add new activities or games to the Casino or to discontinue any activity or game of the Casino at any time.
20. You are solely responsible for keeping your account number and password secure and secret. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your account, access and/or use any materials or information from the website, accept any prize, or participate in the games. You are solely responsible for any deposits and/or losses that may occur on your account.
21. Dreams shall not be required to maintain user names or passwords if the player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the Casino's error.
22. Dreams shall not be liable for computer or Internet malfunctions nor attempts by the player to participate in the Casino by methods, means or ways not intended by the Casino.
23. In the event of any dispute, all decisions made by Dreams are final. Should a player wish to submit a complaint, they may use the Central Dispute System (CDS). CDS is a third party dispute system established by RTG to settle player disputes.
24. In the event where the Casino considers a player to be a professional, the Casino reserves the right to block the account from using our promotions. Furthermore, the Casino reserves the right to void any, and all winnings and return the deposit to the player.
25. Regarding all financial account transactions, the player agrees that the Casino or a payment processing company on the Casino's behalf will handle all requests ("Payment Processor"). The player further agrees that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe, or any suspicion that the player may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.
26. Due to third party processing limitations or policies, the withdrawal amount paid or processed to the player may vary on a weekly or monthly basis.
27. The player shall hold Dreams, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the website, (ii) your use of any materials at the website, (iii) your entry, use, or reuse of the Casino's server, (iv) your participation in the Casino, or, (v) your acceptance of any prize.
28. Materials of Dreams (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
29. After depositing you will receive an email notification. We recommend the account holder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them in an easily accessible place.
30. All wagers must be placed through the user interface provided by Dreams on our webpages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action.
31. Dreams reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of the Casino management and put into immediate effect. Such procedural changes will only be in response to the interests and security of the Casino or the players.
32. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Casino and supersede and merge all prior agreements, representations and understandings between you and Dreams with regards to playing at the Casino.
33. Dreams shall not be held liable for errors in terms and conditions in third party promotions or on third party websites.
34. Playthrough Requirements: the wagering requirement is determined by the deposit amount plus the amount of the promotional bonus redeemed (see coupon rules in details before redeeming to make sure of what the wagering requirements are). For example, should a player deposit $100 and redeem a 100% bonus that requires 40x playthrough, the player must wager the amount of their deposit ($100) plus the amount of their bonus ($100) 40x before requesting a cashout. This means that the player must wager: ($100 deposit + $100 bonus) x 40 = $8,000 before requesting a withdrawal from their account.
35. Maximum Withdrawal: This strictly applies when a player has selected a Max Cashout Coupon and only if the Max Cashout is determined by the amount of the deposit (see coupon rules in details before redeeming to make sure of what the max cash out rules are).
For example, if you deposit $100 and redeem a 10x max cashout coupon. The maximum you will be eligible to withdraw in this case is: ($100 x 10) = $1,000.
Please follow this link here to ensure your eligibility based on your country of residence and learn about potential restrictions. Your location can impact your access, bonus usage, free chip redemption, and deposit methods. Please review the details carefully and contact us directly if you need to check your account status.
Your privacy is important to us. You may choose to unsubscribe from marketing communications, including email, text messages or phone calls at any time. Please note that you will still receive all transactional messages related to your account even if you unsubscribe from marketing communications. We do not send nor condone the sending of unsolicited communications. If you think you are receiving unsolicited emails from our company, please report this to help@dreamscasino.com
Dreams does not have control over third party marketing communications, including but not limited to, affiliate programs, marketing agencies, promotional agencies, etc. If you feel that you are the victim of spam activities conducted by a third party that is promoting or advertising Dreams's product, please contact us (a copy of the communication will be requested for further investigation).
We will make every effort to contact the relevant third party and have your details removed from their database to stop any future communications being sent to you. Please note that the Casino cannot promise any definitive resolution in respect of such requests to third parties.
By creating an account and playing at Dreams you are agreeing to the Terms and Conditions of the Casino as stated above.
1. Comp points are accrued while playing certain games at Dreams.
2. You may not accrue Comp points while using a No Deposit Bonus or playing games using previously redeemed Lokos.
3. 100 Comp points have a value of ($)1.00.
4. The minimum number of Comp points that you may redeem is 1,000.
5. To be eligible to redeem your Comp points, your account balance must be $0, and you must have no pending withdrawals.
6. Except for listed restricted games, the wagering requirement on all Comp points is as follows: 40 times playthrough requirement for Slots, Keno, Bonus Bingo and Scratch Cards; and 60 times playthrough requirement for Table Games and Video Poker.
7. Comp points cannot be used in Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and/or 'Shooting games' -e.g. Fish Catch.
8. Comp points come with a 1-time maximum withdrawal limit. You must have a playthrough balance of 0 before requesting a withdrawal. All bonuses are non-cashable and will be removed before approval of a request.
1. Your Rewards Club Benefits are calculated based on how much you deposit at the Dreams within a 24-hour period.
2. Your rewards will automatically be credited to your account within 24 hours after your first deposit for the previous day. For example, a deposit today at 10am will see your Rewards Club Benefit delivered the following day at 10am.
3. Rewards Club Benefits are available to depositing players only.
4. If you have an active bonus at the time of credit, any terms applicable to that bonus will also apply to the Rewards Club Benefit.
5. Your rewards will automatically be credited daily and is based on the previous day’s deposits.
6. Rewards Club Benefits have a 1x playthrough requirement and can not be directly withdrawn from the casino. Unless otherwise stated, standard Terms and Conditions apply.
1. In order to claim a bonus, the player must redeem it before placing any bets with said deposit. If the bonus does not redeem for any reason, it is the player's responsibility to contact Customer Support for assistance with the redemption of said bonus. Once the player begins wagering the deposit, the player forfeits their right to any promotion on that deposit.
2. Unless approved by Management, players cannot redeem additional coupons or promotional offers if they have a balance or pending cashout. Promotional offers or coupons cannot be combined. If at any time this should occur, winnings will be void.
3. In the event where a player uses a promotional offer or coupon that he/she is not entitled to use, any and all winnings generated from that promotion are forfeited and the original deposit is returned to the player.
4. If the player uses a promotional bonus that is restricted to certain game(s), this will result in their winnings being void. The rules of the bonus will continue to apply even after the playthrough requirement has been fulfilled.
5. If you use an 'All Allowed Games' deposit bonus/coupon, at least 50% of your gameplay must be on slot machines before requesting a withdrawal.
6. The Casino reserves the right to cancel or refuse any promotional offer at any time.
7. If a player has chosen to use a bonus or promotion, it is the sole responsibility of the player to ensure that any applicable playthrough requirements are met before requesting a withdrawal. Failure to meet the playthrough requirements will result in the withdrawal request being denied.
8. Maximum Withdrawal (Cashout) Rules: This strictly applies when a player has selected a Max Cashout Coupon and is determined solely by the amount of the deposit, e.g. if the player deposits $100 and uses a bonus with a 10x maximum withdrawal limit, then the maximum amount that may be withdrawn is $1,000.
9. Redeeming Multiple Promotions: You may not mix or combine promotions or bonuses. If multiple bonuses are mixed, your casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time. Unless otherwise indicated by Dreams, you cannot redeem additional coupons if you have a withdrawal pending or if you have an existing balance.
10. No Playthrough/No Max Bonuses: Unless otherwise stated, No Playthrough/No Max Bonuses may only be used to play Slots, Keno, Bingo, and Scratch Card games. All other casino games are prohibited and restricted.
11. Playing a prohibited or restricted game while using a bonus will void any winnings generated during the use of a said bonus. These terms are valid and applicable even after the playthrough requirement has been met. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cashout) come with our software minimum of 1x playthrough (deposit + bonus amount) before the funds can be withdrawn.
12. Unless specifically stated otherwise, the bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request -e.g., if the player receives a bonus of $100 and later requests a $390 withdrawal, the $100 bonus will be removed, and the withdrawal will total $290. Withdrawal requests made for less than the bonus received will be denied and returned to the player's account.
1. Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be canceled.
2. Each promotional offer is available only once per person, family, household address, email address, phone number and environments where computers are shared (university, fraternity, school, public library, workplace, etc.).
3. Unless otherwise stated, all bonuses including (but not restricted to) weekly & weekend coupons, Lokos (comp points), cashback bonuses, no deposit bonuses & comps etc., as well as the deposits made to redeem any aforementioned bonuses, must be wagered at least 40 times (40x playthrough requirement) for Slots, Keno, Scratch Cards and Bingo; and 60 times (60x playthrough requirement) for Table Games and Video Poker, before withdrawing.
4. Wagering on Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and/or 'Shooting games' e.g. Fish Catch is not allowed with any promotional bonus or no deposit bonus (unless specifically stated otherwise). If an excluded game is played before completion of the above wagering requirements, the Casino reserves the right to void all funds and close the account.
5. When using a deposit bonus, the Casino reserves the right to limit the maximum bet amount to $10 per spin. Clean deposits, deposits made without any bonus, will be exempt from this limitation.
6. All promotional offers and bonuses can only be redeemed by players when they have no existing account balances and no pending withdrawals unless otherwise stated.
7. Unless otherwise stated, a promotion cannot be used in conjunction with any other promotional offer and all promotional offers are only available to those players to whom the offer was issued directly by the Casino. Promotional offers made via email are for the intended recipient only and cannot be transferred.
8. Bonuses may be refused at the discretion of the Management if abuse of promotions is suspected. All withdrawals will be audited and refused where there is suspected fraud or at the Casino's discretion.
9. The Company reserves the right to amend these Terms and Conditions at any time without notice to you. Such amendments will be effective immediately upon being posted on the ‘Terms and Conditions’ section of the Website. It is your responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should you be unclear about any point relating to a specific promotion, it is your responsibility to contact the support team and gain a full understanding before partaking in a promotion.
10. Any promotion or offer is terminable at any time in accordance with the views of Management without prior notice or obligation.
11. The Management reserves the right to disqualify certain countries or individual players from promotional offers. Promotional offers made via email, telephone or mail are extended only to the player to whom the correspondence is addressed.
12. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Casino and supersede and merge all prior agreements, representations and understandings between you and the Casino with regards to the claiming of any promotional or bonus offers.
13. An approved ‘Manager Withdrawal’ represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be bonus funds (which are non-cashable) or because you have exceeded the maximum withdrawal amount on your last bonus, with excess funds removed.
14. If one of the accounts in your household, or family has a bonus restriction, the same restrictions apply to any other account of yours or your family's.
15. When using a deposit bonus, any withdrawal request must exceed the sum of the deposit and the deposit bonus -e.g. If the player deposits $100 and receives a $100 bonus, the withdrawal request must exceed $200.
1. Certain games contain a mega network progressive jackpot which grows as more players spin.
2. Only match bonuses associated with the release of Network Progressive Jackpot games can be used on these games.
3. If a player redeems a bonus not associated with the release of the Network Progressive Jackpot, any winnings resulting from the match bonus will be voided and removed from your account at the time of withdrawal, even if the playthrough associated with the match bonus has been met.
1. When available, the Monthly Insurance bonus comes with a 20 times playthrough requirement and can be played on Non Progressive Slots only.
2. The Monthly Insurance will be credited within the first three (3) days of the following month. Except if the 1st falls on a Monday. For all players with no pending withdrawals, no withdrawals over the previous month, and a balance under $5.
3. The Monthly Insurance is calculated on all deposits (minimum $20) which were made over the previous month.
4. Unless specifically stated otherwise, the Monthly Insurance bonus comes with 1 time maximum allowed withdrawal (minimum $50).
1. Unless specifically indicated in the Tournament Conditions, freeroll slot tournaments are available to depositing players as well as non-depositing players. In order to withdraw winnings from these tournaments, players must have made a minimum of one deposit and deposited within the last 3 months. The Casino reserves the right to void any freeroll winnings from non-depositing players.
2. Any player that registers multiple casino accounts (including but not limited to accounts registered with varying details) to make numerous entries into slot tournaments will forfeit any winnings.
3. Dreams reserves the right to limit the eligibility of customers to participate in any tournaments, for any reason whatsoever without notice to the player. Players excluded from redeeming bonuses cannot enter any slot tournaments.
4. The tournament buy-in will be deducted from your real money account balance. Bonuses or winnings from a previous tournament cannot be used for buy-ins to slot tournaments. Tournament winnings generated from an entry, a re-buy or an add-on paid for with a No Deposit Bonus or coming from a previous tournament will be voided.
5. The Casino Bonus Terms & Conditions apply to the slot tournament buy-ins. If a bonus or promotion was used prior to winning a Tournament, the terms and conditions of the original bonus still apply.
6. If you are disconnected from the system during tournament play, the slot will not spin on your behalf. If you reconnect within the tournament time, you can continue playing in the tournament. If you cannot reconnect, your points total will remain static, reflecting the amount at the time of disconnection.
7. In case a slot tournament is canceled, the buy-in will be refunded to the player’s account.
8. For selected tournaments add-ons and re-buys are available. An add-on will give players additional time and credit to participate in the tournament and can only be purchased during tournament play. Re-buys allow players to enter the tournament again with a starting point balance of 0.
9. Prices, values and rake are variable and determined by the Casino. The maximum number of times a player can perform an add-on or re-buy is indicated in the Tournament Entry Requirements.
10. Unless otherwise specified, cash winnings from any tournament are subject to a 1x playthrough and 1x max cashout requirement.
11. Points accrued during slot tournament gameplay contribute to the points table of the slot tournament only, and do not represent real money wins outside of the tournament, even if a jackpot or special feature is won.
12. The Player may not consecutively play in Free Roll tournaments. Should a Player play in one Free Roll tournament, the Player must make a real money deposit into his account to be eligible to play in a second Free Roll tournament.
Some Tournaments will require a password in order to be unlocked ('Restricted Tournaments'). These passwords can be provided to players exclusively by the casino. Passwords and subsequent Tournament Entries gained by using a password from sources other than the casino will not constitute a valid entry to the Restricted Tournament and will disqualify any winnings accrued during the course of this Tournament. Players who use passwords not sent by the casino may have their casino accounts suspended and winnings revoked.
Players may be asked to use a specific coupon code in order to access the Restricted Tournament password and gain entry in to a Restricted Tournament. If a player has not used the coupon code specified and has obtained a password by any other means, this will not constitute a valid entry in to the Restricted Tournament. Players will not be eligible to enter the Tournament nor will they be entitled to any Tournament winnings in the Restricted Tournament if they have not used the required coupon code and obtained the Tournament password as provided by the casino. Any winnings accrued from an invalid entry will be removed from the player's account and the player may have their casino account suspended and winnings revoked.
To participate in the Dreams Lobby Jackpot, players must log in and manually opt-in.
Players can also opt-out at any point from contributing to the Lobby Jackpot and will subsequently give up the opportunity to trigger the Lobby Jackpot feature.
Enrolled players will have a chance to win the accumulated jackpot amount as a compulsory $0.01 bet will be placed on every spin they make in any slot game.
Free bonuses, free chips, and free spins cannot be used to contribute to the Lobby Jackpot.
Lobby jackpots won while playing with a balance derived from a bonus (free or otherwise) will be subject to the terms of that bonus (terms applicable to all bonuses still apply, including maximum withdrawable amount and withdrawable eligibility).
Lobby jackpot prizes are awarded as a real money balance with no playthrough requirement only when the player is using real cash money and has not redeemed any bonus money.
Lobby Jackpot prizes may vary and are attributed at random. Prizes will only be attributed to an opted-in player.
Lobby Jackpots are credited automatically to the winning players' balance, historic of previous winners can be checked via the Lobby Jackpot feature.
1. Live Dealer gameplay is intended as a premium feature for real money gameplay.
2. If allowed, any freebie (i.e. Free Chips, Loyalty Bonuses, Appreciation Chips, Comp Points, Weekly or Monthly Insurance, etc...) used to play Live Dealer will be used with its original maximum cashout limit and restrictions.
3. If allowed, and unless stated otherwise, any gameplay on Live Dealer games will not contribute towards the completion of any wagering or playthrough requirements.
4. While playing with balance from any bonus, the original rules of the bonus will continue to apply even after the wagering/playthrough requirement of such bonus has
been completed. This means it is not allowed to play Live Dealer games with coupons intended for “Slots and Keno only”, or “Blackjack and table games”. Playing Live Dealer with such bonus/coupons will result in the winnings being voided.
5. The Casino and its support team are unable to refund any bets or tips made by mistake or otherwise during Live Dealer gameplay.
6. The Casino is not responsible for availability of seats, dealers nor croupiers.
7. The Casino reserves the right for extra time to review winnings deriving from Live Dealer gameplay.
8. Malfunction of any Live Dealer game voids all bets and plays.
9. The Casino reserves the right to change and update the Live Dealer terms at any stage.
10. Unless otherwise stated, usual terms and conditions apply.
1. All withdrawal requests must first be reviewed and approved by Dreams before being sent for payment.
2. To the best of our abilities, all withdrawal requests made by customers depositing via cryptocurrencies (such as BTC/LTC/ETH/USDTE...) shall be reviewed within 1-3 business day from the date of the request depending on the withdrawal method.
3. Payments will, in most cases, be made instantly following approval, but while Dreams endeavors to pay out withdrawals instantly, in some cases a withdrawal may take up to 72 hours or longer to process.
4. A maximum of $2,500 will be approved per 24-hour period. A maximum of $10,000 will be approved per 168-hour period. Ineligible requests will be denied within that time frame. Exceptions may apply based on the customer’s standing and activities with Dreams.
1. All withdrawal requests must first be reviewed and approved by Dreams before being sent for payment.
2.To the best of our abilities, all withdrawal requests made by customers depositing via credit and debit cards shall be reviewed within 7 business days from the date of the request.
3. A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame.
4. Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.
5. Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.
1. All withdrawals will incur a processing fee of 5% of the withdrawal amount.
2. Due to third party processing limitations or policies, the withdrawal amount paid or processed to players on a weekly or monthly basis may vary.
3. When requesting multiple withdrawals, the Casino reserves the right to combine total withdrawals requested into as few requests as possible to make payments faster, and up to the maximum allowed amount to be paid per period.
